Mindify Store Policy
Return Policy
At Mindify, we take pride in delivering high-quality holographic display products. We understand that in certain cases, you may wish to return an item. Please review the terms below before proceeding with a return request.
Important Notice: This policy applies exclusively to single-unit purchases. Bulk, multi-unit, wholesale, and commercial purchase orders are strictly non-returnable.
1. Eligibility Requirements
- Returns are accepted only for single-unit purchases. Returns on multiple-device or bulk orders are not permitted.
- The product must be unused, in its original packaging, and in resalable condition.
- All return requests must be submitted within 14 days of receiving your order.
2. Return Process
- Email our support team at sun@mindify.cc with your order number and reason for return.
- Once your request is reviewed and approved, we will provide the return address and instructions.
- The item must be shipped back using a trackable shipping method.
3. Shipping & Return Costs
- All return shipping costs are the responsibility of the customer.
- The original shipping fee paid at checkout is non-refundable.
- Please note that Mindify subsidises a portion of the outbound shipping cost for all orders. In the event of a return, the customer will incur a return handling fee equivalent to the actual freight charges absorbed by Mindify. This fee will be deducted from the final refund amount.
4. Refunds
- Once your return is received and inspected, we will notify you of the outcome within 7–10 business days.
- Approved refunds will be issued to the original payment method, less any applicable shipping or handling fees.
5. Non-Returnable Items
- Custom-built, modified, or special-order units are non-returnable.
- Returns are not accepted on multi-unit, wholesale, or commercial purchase orders.